Local Return and Refund Policy
Because our products are raw materials for cosmetic use and have specific expiration dates, we have a strict return policy to ensure the integrity and safety of our entire inventory. The health and safety of our customers and the quality of our products are our top priorities.
Non-Returnable Items
For your safety and to prevent cross-contamination, we do not accept returns or exchanges on any cosmetic raw materials that falls under the any or more below:
- Any product that has been opened.
- Any product where the seal has been broken or tampered with.
- Any product that has been used, even partially.
Once a product leaves our facility, we cannot guarantee its handling, storage conditions, or exposure to other substances. Returning a product would risk contaminating our entire inventory, which could compromise the safety and effectiveness of products for all our customers.
Refund Policy
We will issue a refund only under specific circumstances. To be eligible for a refund, you must contact us within seven (7) days of receiving your order. All items must be in their original, unopened packaging, and in the same condition that you received them.
Because our products are sensitive to environmental factors and have a limited shelf life, we do not offer refunds on items that have been opened or used. This policy is in place to ensure the safety and integrity of our products for all customers.
Damaged or Incorrect Orders
We understand that mistakes can happen. If your order arrives damaged or you receive the incorrect product, please contact us immediately within 48 hours of delivery.
To process a claim, you must provide:
- Your order number.
- A clear photo of the damaged product or the incorrect item received.
Upon review, we will either send a replacement or issue a full refund for the item, including any shipping costs, at our discretion (Pick up orders are not eligible for shipping cost). You may be required to return the incorrect item.
Non-Refundable Items
The following items are not eligible for a refund:
- Items that have been opened or used.
- Items returned more than seven (7) days after delivery.
- Products damaged due to customer misuse or improper storage.
Order Cancellations
If you need to cancel an order, you must do so before it has shipped. Once your order is processed and a shipping label is created, we cannot cancel it.
International Shipping & Refund Policy
Thank you for shopping with us. Please review our policy regarding international shipments, customs duties, and returns.
1. Customs, Duties, and Taxes
All international orders may be subject to import duties, taxes (such as VAT), and fees levied by the destination country.
- Responsibility: These charges are the sole responsibility of the recipient.
- Payment: Customs policies vary widely; please contact your local customs office for more information. Duties and taxes must be paid by the receiver before the carrier will release the package for delivery.
2. Refusal of Delivery (Unpaid Customs Duties)
If a shipment is returned to us because the receiver refused to pay the required customs duties, taxes, or related fees, it will be treated as a “Refusal of Delivery.”
In the event of a Refusal of Delivery, the following conditions apply:
A. Non-Refundable Shipping Costs
The original shipping fees paid at the time of purchase are non-refundable. This amount has already been paid to the carrier to attempt the initial delivery.
B. Deduction of Return Shipping Fees
Most carriers charge a “Return to Sender” fee for international shipments. This return shipping cost will be deducted from your total refund amount.
C. Restocking and Processing Fees
A restocking fee of 10% may be applied to the refund to cover administrative costs and potential damage to packaging during the extended transit time.
D. Refund Calculation
Your refund will be calculated as follows: Total Refund = (Product Price) – (Return Shipping Fees) – (Restocking/Processing Fees)
3. Abandoned Packages
In certain regions, if customs duties remain unpaid and the package is not cleared within a specific timeframe, the carrier or local customs authorities may “abandon” or destroy the package rather than returning it to the sender.
- If a package is abandoned or destroyed by customs/carriers due to non-payment of duties, no refund will be issued.
4. Processing Time
Refunds for returned international shipments will only be processed once the items have been received back at our warehouse and inspected for damage. This process can take [14–30] business days depending on international transit times.
By placing an order on our website, you acknowledge that you have read, understood, and agreed to these international shipping terms.